ALABANZA MUSIC CLASS POLICIES
.
Policies and Terms & Conditions Agreement:
Whenever a student-family registers online on our website via the Class Product which is our Online Registration Form, a clickable link to our policies is displayed at the top of the registration form section and clickable link to our website's terms and conditions is displayed at checkout. All enrolled student-families agree to our policies and terms and conditions by checking the relevant boxes before checkout for their class.
Printed copies can be made available for signing.
Enrolment terms: When you register for a class, you are committing to the full course duration/Semester/Year according to the age-group/class; there is no pay-as-you-go. This is to preserve the educational value of the program for your family’s benefit. Introductory sessions are available for families wishing to try out a class before committing to the Semester.
Breakdown of fees for enrolment
Registration: An Administrative fee of $150 is applicable in Semester Registration. This fee is included in Introductory Packages and is transferrable to Semester Registration within 2 months. Continuing families have this fee waived during Early Registration.
Tuition: As outlined for the Semester/Course
Required Materials: As outlined for the Course/Semester
Required Instruments: As outlined for the Course/Level. Rental options available for class use.
Payment terms & refund policy:
You book our services and purchase materials via our website by Online Checkout.
Accepted Payment Methods: Bank Online Transfer. Credit Card with service charge applicable via WiPay and Cash via WiPay Top Up Voucher.
Your first payment is due upon order or by the next business day after your order is made. E-Invoices are automatically generated when you checkout online and the booking/purchase is only confirmed upon payment. Invoices are updated with payment submitted once verified/processed.
Full Payment is due forthwith upon completion of class order after checkout.
Part-Payments (deposit and balance / monthly) are facilitated as per our Payment schedule and signing a payment agreement via our website checkout.
Late fee: Add-on fee of $50 for payments coming in after 7 days past due date.
Materials: Specific materials required for each class and usually require at least 15 days to arrive. Materials are ordered in batches once monthly.
Refunds & Credits: Registration fees are non-refundable. A student who withdraws 14 days before the start of the Semester/Class is entitled to a partial refund of 80% tuition only. A student credit may be provided for materials and instruments already purchased provided they are returned in their original packaging and excellent condition. All refunds and credits are subject to a 20% restocking/admin fee.
There will be no credits or reduction in fees for missed classes.
In cases of rescheduling of classes, tuition refund is applicable or a tuition credit allocated to the student-family provided the change took place after the student enrolled for the class.
In cases of cancellation of classes, tuition refund is applicable or a tuition credit allocated to the student-family to continue classes in the subsequent Semester.
Classes: Our two Semesters run September to January and February to June. We also offer Vacation classes for Easter and in July-August.
Each Semester includes required Parent Education session, Feedback sessions and Celebration. Classes are usually held once a week with breaks for school and holiday periods.
Delivery: Sessions are offered primarily in-person at our locations. Online/Virtual sessions are facilitated for certain classes.
Alabanza Music reserves the right to cancel classes due to insufficient enrollment or unforeseen circumstances. In cases of inclement weather or other emergency situations, the teacher may opt to conduct the class as a virtual session online or reschedule.
To ensure that all student-families and teachers continue to comfortably enjoy the child-friendly and nurturing environment we provide to diverse families, Alabanza Music reserves absolute discretion in approving enrolment or re-enrolment requests and also reserves the right to cancel membership due to behaviour by adult and/or child that is inappropriate such as, but not limited to; engaging in conduct that is continuously disruptive or offensive to other members; or damaging equipment or facilities or refusal to attend the requisite Parent Education session. No refunds will be issued in such instances.
Communications:
Student-families receive timely updates via their designated WhatsApp group for their class and directly via WhatsApp. In emergency situations where unreachable via text/email, we will call directly. Student-families can always reach out to us via text on WhatsApp or regular mobile line or email.Emails are also sent out with Parent Education Newsletters and upcoming events and offers. Any personal matters must be referred directly to administration.
Attendance: All parents/caregivers are required to attend a Parent Orientation / Education session at the beginning of the Semester in order to proceed with participation in classes.
For classes, we encourage you to be on time. Being present during the first activity or "greeting" affirms your child as a person.
If you know that you'll be missing a class, please notify us as some activities require full class participation. If live stream is available for that class, you can opt to participate online provided we have notice from the day prior.
While fees for missed classes will not be refunded; you may request to attend one make-up class for the same Semester (a same-age class on another day or location) if available, two (2) days beforehand and we will confirm if we could accommodate you.
Instruments & Equipment:
In Family Music classes, student-families have the option to purchase/use their own personal set of required instruments on enrolment or use available classroom instruments.
In Music Maker and Versatile Musician classes, student-families have the option to rent class instruments if not owned. Instrument & equipment must be approved for use or before purchase.
Health & Safety Disclaimer
Alabanza Music strives to provide a safe and hygienic environment for families. We ask that persons entering our classrooms wash their hands/sanitize, remove shoes and socks at the entry, avoid heavily scented perfumes, dress decently and communicate gracefully for positive interaction with other families.
No toys and foodstuff are allowed into the classroom but water/baby bottles are welcome.
Sickness
If your child is ill, please keep your child at home for your child's own safety and the safety of others.
Indemnity:
Alabanza Music is not responsible for any loss or injury incurred while participating in the program. Submission of an Online Registration Order acknowledges that Alabanza Music and the property owner are released from all liability, including, but not limited to liability resulting from anyone’s negligence. Signature or electronic registration also constitutes acknowledgement that the student, parent or caregiver agrees to indemnify and hold harmless Alabanza Music and the property owner from any liability, costs or claims, related either directly or indirectly to participation in an Alabanza Music program, including legal or medical expenses incurred for the participant’s benefit.
Alabanza Music strongly suggests that all individuals take all recommended precautions to protect yourself, your family and others when you visit an Alabanza Music location.
Photography / Recording Consent: By enrolling in classes at Alabanza Music, the student or parent/guardian (for students under 18yrs) authorizes the making and use of any photos, videos or sound recordings during his/her participation in Alabanza Music classes or events for any purpose that Alabanza Music may make or authorize, without compensation to the student or parent/guardian. To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without approval from the photographed subject, parent or legal guardian. Student-families agree to give media consent by selecting the relevant opt-in button before checkout for their class.
I acknowledge that I have read and fully understand the terms and conditions for the foregoing Alabanza Music Class Policies and that my stduent and I will comply with the same.
Signed: _____________________________
INTRODUCTORY SESSIONS - BOOKING POLICIES
What are the steps to enrol in an Introductory Package?
To register for the Introductory Package, complete the checkout process and submit payment for the class no later than two business days prior to the scheduled Class Day (by 4:00pm on Wednesday for Saturday classes).
N.B. If you haven't received communication from us within two business days, please review your email to confirm that your checkout was successfully submitted, as automated emails are generated upon checkout.
When can I attend a class?
Upon completing the prerequisite Parent Education session no later than two business days prior to the scheduled Class Day (by 4:00pm on Thursday for Saturday classes), your family will become eligible and adequately prepared to attend the first class session.
How can I confirm if my booking is secured?
You will receive a booking appointment via Setmore, sent to your email, along with a WhatsApp confirmation when you are added to our New Families Group.
N.B. If there are no available spots in the requested session, your booking will be transferred to the next available session.
I need to reschedule due to unforeseen circumstances, is that possible?
One courtesy reschedule may be granted within the semester provided (subject to availability):
• notice is given by 5:00pm the day before the class for paid Introductory sessions.
• same-day notice due to illness or an emergency, rescheduling can be accommodated
There are no make-up classes or refunds for missed sessions otherwise.
N.B.There are no refunds or reschedules for missed sessions. Credits or refunds may be applicable if classes reach capacity with enrolled students.
What's the Introductory Packgage Fee Breakdown?
For Pkg 1 (Parent Ed+Online Preview) - This session allows you to be an observer of our virtual/in-person classes. If you wish to actively participate, you'll be required to upgrade to Pkg 2
For Pkg 2 (Parent Ed+One Class), there's a $100 non-refundable registration fee for new families along with a $150 tuition fee for a one-time class.
For Pkg 3 (Parent Ed+Two Classes), there's also a $100 non-refundable registration fee, and tuition is $117 per class
For Pkg 4 (Parent Ed+Seven Classes + Materials) there's also a $100 non-refundable registration fee, and the tuition is $115 per class. Take-Home materials are required and included ($385 Value)
Regular Class tuition ranges $75-$100 per class once registered for the full Semester.
When you sign up for the current semester, we'll waive your new family registration fee by providing you with a discount coupon code. Registration is non-transferable to another Semester beyond 3 months from sign up date of the Introductory Package.
N.B. If there's a promotion offering a free introductory session or free registration, no waiver will apply.
I believe attending just one class may not be sufficient. Can I participate in additional sessions before making a commitment?
You may attend a maximum of three (3) class sessions prior to committing per Semester. After completing the Package 1 sessions (Parent Education and First Class), you have the option to upgrade to Package 2, which will give you two (2) additional class sessions. Please inquire about availability before upgrading.
N.B. If upgrading from a paid Package 1 for two more classes, an additional $250 fee will be applicable. If upgrading from a free Package 1 for two more classes, the full Package 2 fee of $450 will apply. Enquire about sibling discounts.
We're ready to commit! Do we get a discount on Semester Fees?
When you sign up for the current semester, by the next class session, your Introductory Fee payment will be discounted from your Semester total using a provided coupon code. If enrolling for the next Semester, we'll waive your new family registration fee by providing you with a coupon code.
N.B. If you have benefited from a free Introductory class/package promotion, no waiver or discounts will apply. The standard tuition rate and relevant fees will be applied retroactively from the date of your first attended class.
Committing is an investment in your child's development, and we look forward to welcoming your family!