null

FAQ - Online Store

Frequently Asked Questions

ORDERS

Payment Methods

Payment Options

Online Banking (Local)
 
Bank Transfers Accepted from RBC ROYAL Bank, SCOTIA Bank, REPUBLIC Bank only.
Transaction must be completed within 24 hours or by 11:00am the following business day. Invoice updated when payment transaction is processed and received in our business account. Details given upon checkout.
GIFTS: Send notification to alabanzamusicgifts@gmail.com
 
LINX Debit Card / Credit Card
 
LINX PAYMENTS are processed on site via the secure Royal Bank EZPay Device.
Orders will be held for a maximum of 3 business days from your invoice date pending Payment.
N.B. Credit Card Payments may not be eligible for certain discounts.
 
Online Credit Card (USD)
 
International PayPal Credit Card payment is available for full invoice payments ONLY.
CLASSES: Credit Card Payments for classes will be subject to a S/C Fee of 5% on full invoice. You will receive an Alabanza Music Payment Request email from Paypal via service@intl.paypal.com with your total amount payable as per your invoice. Invoice will be quoted in USD at the store's current conversion rate.              
 
If you are, simply log into your PayPal account and you're done! Orders will be held for a maximum of 48 hours from your invoice date pending Payment.
Kindly get in touch with us to arrange Pick-Up or Delivery.          
 

If you don’t have a PayPal account:

  1. Check your inbox for an email from PayPal.
  2. Click the Pay Now button in the email. If you don’t see the button, click the link in the email or copy and paste the URL into your browser’s address bar.
  3. Click Continue and follow the instructions to sign up for a PayPal account and pay.
  4. If you don’t want to sign up for a PayPal account, click debit or credit card and follow the instructions to pay with your card.

Here's how to pay a money request or invoice if you have a Paypal Account:

  1. Log in to your PayPal account.
  2. Click Transactions and find the invoice or money request.
  3. Click Pay under Order status/Actions.
  4. Review the information and click Continue or Pay.
  5. Click Pay Now to complete the transaction.

 CASH on Delivery - Only applies to amounts up to TT$100

We do not accept the following forms of payment:

  • Personal Cheques
  • Layaway Plans

secure-payment.png

Secure Checkout - Online Credit Card Payment (not yet available)

Security

  • For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorisation Process and Holds on Credit and /Debit Cards

  • Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information.
  • Before your item(s) is shipped, your debit or credit card statement will show an authorisation hold on your credit or debit card. This hold secures the funds but is not charged until your order ships.
  • This pending charge is an initial hold that temporarily lowers your available balance.
  • The exact amount of time until funds are cleared is determined by your bank or credit card.
  • If an order is canceled, the authorisation hold will expire in accordance with the terms of your bank or financial institution. Please contact your bank or financial institution for further details.

Your Cart

When you're shopping on our website, you can save items you would like to buy in your Cart until you are ready to purchase them. It works in the same way as a cart in a retail store. Item(s) in your Cart will remain there until they are purchased or removed.

Here are some of the things you can do with the item(s) in your Cart:

  • Change the quantity: If you would like more or less of an item in your Cart, simply select the quantity you wish to purchase and your Cart will update automatically.
  • Remove an item(s) from your Cart: If you change your mind about an item(s), click "X" to Remove the item and confirm when prompted.
  • How to get it: Items may be available for Shipping or Store Pickup. If you it is only available for Store Pick up, it will be indicated as the "In-store Pickup".

    If you have selected Store Pickup in Cart but have not selected a location, you will be required to select a store location for the pickup option before proceeding to checkout.

  • View or edit your cart or Continue shopping: If you wish to continue shopping after reviewing the contents of your Cart, choose one of the options and continue to search our website. You can return to your Cart at any time by clicking on "Cart" at the top of the page.
  • Proceed to secure checkout: Once you're done shopping, click "Checkout" to purchase the item(s) in your Cart. Our checkout process is fast, easy and secure. See our secure shopping guarantee for details.
  • The Wish List purchases in your Cart: If you add an item(s) to your Cart from The Wish List, this item(s) will be identified as such in your Cart. The corresponding registry or Wish List will be updated once you make your purchase to help avoid duplicate gifts.

Checkout

1. Proceed to Checkout: If you have an account, sign in to enjoy a faster checkout process. Please note: You can create an account at any time. However, you do not need one to make a purchase.

2. Enter Billing and Shipping Address: To avoid delays in the authorization process, please enter your Billing Address exactly as it appears on your billing statement. Important: Store Pickup orders require a driver's license or government-issued ID, where the first and last names match the Billing address entered.

  • You can either choose your Billing Address as your Shipping Address, or select an alternate address. You can also ship to multiple addresses.
    During checkout, you will have the option of adding, editing or deleting an address. You can also make these changes in the "My Account" section of our website.
  • Please verify your shipping information before you proceed. We are unable to make any changes to the shipping destination once your order has been submitted.
  • If the items you have added to your cart are for Store Pickup only, you will not be required to enter a shipping address. The store location you selected will be shown throughout checkout.

3. Select a Shipping Method: Click the button next to the shipping method of your choice for each item in your cart, including gift and non-gift items. Then, click "Continue Checkout" to proceed to the next page.

4. Proceed to Payments:

Review Page

    1. Select your Payment Method: We accept most major credit cards, debit cards, "R"Us gift cards and several third-party payment options. We also offer cash payment through our Pay in Store option for most items. For details, click here
    2. Gift Cards: If you would like to use an AMG gift card, simply enter your card number and PIN (if applicable). Please note: You can redeem only one gift card per order. Gift Cards may not be used in conjunction with the Pay in Store payment option when placing an order, but can be redeemed when paying in the store.
    3. Promotional Codes: If you have a promotional code, enter it into the "Promotional Code" field. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied. Any promotional discounts will be reflected in the Cost Summary section on the Review page. Promotional codes may not be redeemed in store for Pay in Store orders; All codes must be redeemed online at time of the initial order.

      Carefully review your information on this page for accuracy - shipping address or Store Pickup location(s), shipping method(s) and billing information. You can also view any applied discounts and promotions, total charges and gift options. Please note: You can still edit information on this page.

      Once you've verified that all the information is accurate, complete your purchase by clicking "Submit Order." Please note: We cannot change or cancel an order once it has been placed. See the Changing or Canceling Your Order page for more information.

      If you're a returning guest, simply enter your security code and go. You will still be able to make edits to your order.

Receipt Page

      1. View and print your receipt: After checkout is complete, your order number will be displayed on the Receipt page. Here, you'll also be able to print your order receipt by clicking "View & Print Receipt." You will also receive an email confirmation of your receipt. Be sure to save a copy of this email in case you have questions about your order.

      2. Store Pickup orders: The receipt page will include detailed information on the next steps for picking up your order.

      3. Cash / Pay in Store orders: The receipt page will include detailed information on the next steps for paying for your order.

      4. Create an Account: If you do not have an account, you can create one by entering your email address and password in the "Create An Account" box. Then, click "Submit." By creating an account, you can conveniently store your order history, billing address and shipping address. You'll also be able to track and check the status of your order(s). Your password keeps your information secure and ensures that only you can access your account.

Redeeming a Code

How to redeem promotional codes:

You will have the opportunity to use the coupon when viewing their shopping cart and at checkout, after entering their address and selecting their shipping service.

Shopping Cart

Coupon area when viewing the cart

Checkout

Using a coupon code during checkout

STEPS:

  1. Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSe SeNsItIvE.
  2. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
  3. Promotional codes can be applied up to your order's total value.
  4. If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will refresh accordingly.
  5. If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
    • You have not added all of the required items to your cart (including any gift with purchase items).
    • Many codes are one-time use. You've already used this code on a previous order.
    • Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
    • The code entered was not within the valid effective dates.

Gift Certificates

Gift certificates can only be purchased/created from the storefront and cannot be used to purchase other gift certificates. The following steps illustrate the flow a customer would follow to buy a gift certificate from the storefront.

1. Locate and click the Gift Certificates link. Generally, this is located in the top menu of a storefront but may vary from theme to theme.

Example of the Gift Certificate purchase link on a storefront

2. Fill in the gift certificate details fields. Fields marked with an asterisk (*) are required.

  • Recipient's Name* — the name of the person the gift certificate is being purchased for.
  • Recipient's Email* — email address of the person the gift certificate is being purchased for. The gift certificate code will be sent to this email address once the order has been completed.
  • Your Name* — the name of the person sending the gift certificate. This will appear on the gift certificate email that is sent to the recipient after purchase.
  • Your Email* — email address of the person sending the gift certificate. This will appear on the gift certificate email that is sent to the recipient after purchase.
  • Your Message — the message to be included on the gift certificate. Maximum of 200 characters.
  • Amount* — the dollar value of the gift certificate. The choices listed are determined by the Gift Certificate Values setting described in the first section of this article.

3. Click the I understand that gift certificates are non-refundable checkbox.

4. Select a Gift Certificate Theme from the list of following options. The theme determines the colors and background image used in the gift certificate email that is sent to the recipient after purchase. The choices are:

  • Birthday
  • Boy
  • Celebration
  • Christmas
  • General
  • Girl

5. Click Preview to view an example of the gift certificate with the settings you selected or click Add Gift Certificate to Cart to proceed with the purchase.

Once the purchase has been completed, an email containing the gift certificate as an attachment will be sent to the recipient's email address. The gift certificate will contain a code which they can use to redeem their gift certificate at checkout.

 

Returns

 

 

Return Policy

You can return your order to your ALABANZA MUSIC GIFTS warehouse location in exchange for another item of same value or have store credit applied. The following should be followed to ensure a timely and complete refund of your return:

    • Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
    • Please note the following items: underwear must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items.
    • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for more details.
    • AlabanzaMusicGifts.com reserves the right to refuse any returns if they do not meet our return requirements.
  • Online purchases can also be returned to any Alabanza Music Gifts location when returned within 30 days of the purchase date.
  • Click here for a list of exceptions to our 30 day policy.

Return Periods

Within 7 days
  • Keyboards
  • Electronic Toys
Within 30 days
  • All other merchandise
  • Refunds with the relevant receipt will be issued in the form of tender provided at time of purchase, with the following exceptions:
  • Debit card purchases will be refunded in cash
  • Gift receipt purchases will be refunded with a merchandise credit
  • Purchases made by Company cheque will be refunded with a merchandise credit within 7 days from original purchase; after 7 days, items will be refunded in cash

You will be required to present a Valid form of National Identification and have your order receipt and order number.


SHIPPING & DELIVERY

Order Pick up

Pick Up

Shop online at your convenience and pick up your purchase at our warehouse location. An item that is in stock is usually available for pickup right away. “Pre-Order” items will ship to the warehouse, usually within 5 -15 days, once payment is received.
Pick-up Location: San Fernando
 
Contact Us

For more information on pick up call us at 1-868-304-6729.

Shipping/Delivery

Shipping/Delivery (Item pick-up) is currently available in Trinidad & Tobago only. International shipping will be available soon or get in touch with us.

Free Delivery / Shipping

While we'd love to ship everything free, there are some exclusions. Free shipping does not apply to special orders, oversized/overweight products, in-store used, vintage and clearance products. Separate handling fees may apply to items that qualify for free delivery/shipping.
 
TT$500 minimum purchase when you ship/deliver anywhere within Trinidad & Tobago.
  • Packages will be delivered using our in-house Delivery service or TTPOST.
  • Free Delivery applies to St. Augustine, Chaguanas and San Fernando at specific pick up points on specific days. Some exclusions apply. Usually 5-7 business days
  • Delivery costs for orders under $500 will be calculated at checkout.
*Surcharges may apply on heavy/large items. See details. If your item(s) are in stock, you can pick them up the same day. Orders must be placed by 5pm the previous working day.
†Free shipping available only on economy shipping to street addresses in Trinidad and Tobago
 
RUSH DELIVERY
Want to get your items in 3 business days? Pay the Rush Delivery Fee of $50. Some exclusions apply.
 
Contact Us

For more information on shipping/delivery call us at 1-868-304-6729.

Shipping Methods

During checkout, you have the opportunity to select your shipping method. Not every shipping method is available for all items. This is determined by several factors such as shipping destination(s) and size and weight of your item(s). Your order will default to standard shipping via TTPOST or our Delivery service, however you may choose a different method simply by selecting from the options displayed.

  • Orders are shipped on business days only (Monday through Friday) excluding public holidays
  • Your order must be received and your credit card authorised by 11:00 a.m. or your order will not be processed until the following business day. This applies to all shipping methods, including Express Shipping.
  • Once your order is submitted, no changes may be made including address, shipping method, etc.
  • Orders for multiple items or multiple copies of a single item may take longer to arrive.

Shipping Costs

Shipping costs are determined by:

Free Shipping eligibility: Eligible items ship FREE if the dollar value of all eligible items in your basket meets or exceeds the free shipping promotional threshold however, surcharges may apply for oversized items. Look for the section that states ???Ships Free??? to help you in determining eligible items.

The destination of your item(s): Destinations outside the advertised areas in Trinidad may incur higher shipping costs.

The shipping method you select: You will be prompted to pick your shipping option during checkout

The size and weight of your item: Some heavy and/or oversized items may incur a surcharge; If you wish to avoid paying for shipping/surcharges, you may choose Free Store Pick Up or Ship to Store, when available.

The number of shipping destinations: If you ship items to multiple addresses, a separate flat rate may apply to each shipping destination. Your total shipping will be calculated automatically during checkout prior to the completion of your order.

Pre-Orders

Pre-Orders

Pre-Order items are usually shipped once the stated release date arrives and you will be notified of your order status via email. Expected shipment time for each pre-order item will be shown in your cart specifying when an item is expected to leave the warehouse, not when it will arrive at its final shipping destination.

Note: Delivery times for pre-order items are based upon the manufacturer's release dates.

Item availability

Call us at 304-6729 to confirm stock items.

On our site, if an item is available for purchase on our site, it will be visible and allow you to checkout, unless it indicates pre-order. If you are unable to checkout or see "Out of stock" it means the item is temporarily out of stock and cannot be ordered at that time. However, you do have the option, on most items, to Pre-order or add the items to your Wish List!

 

When you See This It Means This
In stock The item you are interested in is available for purchase online and will ship to your desired location or can be picked up.
Out of stock The item you are interested in is currently unavailable online and therefore cannot be purchased and shipped at this time. If you are interested in this item, you may select "Notify Me When Available" if the option is presented or, simply continue to check back with us as we do our best to replenish inventory frequently.
Not eligible for shipping The item you are interested in is not available for shipping. You may still order the item however it cannot be shipped.
Eligible for Store Pickup The item you are interested in is available for Store Pickup. You would simply need to place your order online and select the Store Pickup option (follow the easy steps during checkout).
Not eligible for Store Pickup The item you are interested in is not available for Store Pickup. You still have the option to purchase the item online and ship it to a desired location (excluding our Alabanza Music store location).
Sold in stores The item you are interested in is sold in our land-based stores. You may check your local store for availability by calling 1-868-304-6729 or simply visiting during store hours.
Not sold in stores The item you are interested in is not sold in our land-based stores. This does not mean that it is not sold online so if you are interested in purchasing the item, simply search our site.